Contact Us

We're here to help! Reach out for support, questions, or feedback about TestUPI.com.

📧

Email Support

For all inquiries, support requests, and technical issues:

contact@testupi.com

This is our official and only support channel. We respond to all genuine inquiries within 3-5 business days.

🌐

Website

Visit our website for service information:

testupi.com

Check our FAQ, Terms, Privacy Policy, and service details.

💳

Payment Issues

For payment-related queries, please include:

  • Payment ID or Transaction ID
  • Transaction date & time
  • Screenshot of payment confirmation
  • Detailed description of the issue
  • Browser and device information
🔧

Technical Support

Experiencing technical issues? Include:

  • Screenshot of error message
  • Steps to reproduce the issue
  • Browser name and version
  • Device type (mobile/desktop)
  • Operating system

⏱️ Response Time: 3-5 Business Days

We aim to respond to all inquiries within 3-5 business days. For urgent issues, please mention "URGENT" in your subject line. Business days are Monday-Friday, excluding Indian public holidays.

📋 Before You Contact Us

📧 For Technical Issues:

Include: Payment ID, transaction screenshot, date/time, detailed description of the problem, browser/device info, and what you expected vs. what happened. The more details, the faster we can help!

💰 For Refund Requests:

Please read our Refund Policy first. Refunds are ONLY provided for genuine technical failures where service was not delivered. Include payment proof and detailed explanation.

🔒 For Privacy/Data Requests:

Subject: "Privacy Request" or "Data Deletion Request". Include transaction details or payment ID to help us locate your data. We respond within 7 business days as per our Privacy Policy.

❓ For General Questions:

Check our FAQ section and Terms of Service first—your question might already be answered! This saves time for both of us.

📝 For Feedback or Suggestions:

We love hearing from users! Email us your feedback, feature requests, or suggestions for improvement. While we read all feedback, we may not respond to every suggestion individually.

📊 For Business Inquiries:

Subject: "Business Inquiry". For partnerships, media inquiries, or business proposals, please provide detailed information about your request and organization.

⚠️ Important Notice: We do NOT provide customer support via phone, WhatsApp, Telegram, or social media. All support inquiries must be sent to our official email address. Beware of scammers impersonating TestUPI.com on social platforms or messaging apps. We will never ask for your UPI PIN, passwords, or sensitive banking information.

📬 Email Template

To help us respond faster, please use this format:

To: contact@testupi.com
Subject: [Issue Type] - Brief Description

Payment ID: pay_XXXXXXXXXXXXXXXX
Transaction Date/Time: DD/MM/YYYY, HH:MM
Issue Category: [Technical/Refund/General]

Detailed Description:
[Explain your issue in detail]

What I Expected: [Expected behavior]
What Happened: [Actual behavior]

Browser: [Chrome/Firefox/Safari/etc.]
Device: [Desktop/Mobile]

Attachments: [Screenshots if applicable]

🕒 Business Hours

Monday - Friday: 9:00 AM - 6:00 PM IST

(Excluding Indian public holidays)

Emails received outside business hours will be responded to on the next business day.

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